FAQ

FAQ2019-12-09T05:49:29+08:00
I need to change my appointment2021-08-16T01:53:10+08:00

Please call our hotline 82515555 before your scheduled collection/ delivery time.

How do i schedule for collection for online delivery?2021-08-16T01:52:20+08:00

You will be asked to select collection and delivery date and time on the cart page before you checkout.

How do i Request for express delivery?2021-08-16T01:51:30+08:00

You can select next-day express service option on the cart page before you checkout. Payment for express service is 2x standard rate. This is to be paid in cash to our collection crew who will then issue you an invoice for this service.

Can I cancel order after I placed my order?2021-08-16T01:50:13+08:00

Please call our hotline 82515555 before your scheduled collections. We will cancel your order and process a full refund. refunds take 3 to 5 business days.

Are there any minimum orders?2023-01-20T12:39:33+08:00

Minimum order is $100. Collection and delivery is free. Prices are in SGD.

What is your turnaround time?2021-08-16T01:48:04+08:00

· Standard delivery: 3 days
· 3-hour express: 3x standard rate (only for some items. Please whatsapp us to check)
· Next day service: 2x standard rate
· 2-day service: 1.5x standard rate.

Curtain dry clean: 3 days

Which area’s do you serve?2021-08-16T01:47:08+08:00

We collect and deliver islandwide in Singapore (including Sentosa or tuas).

Will my microwave oven and conventional oven be damaged if you spray the cleaning agent inside the cavity?2020-10-23T15:51:41+08:00

No, our cleaning agent is biodegradable, non-toxic and non-corrosive.

Is your cleaning agent safe?2020-10-23T15:50:30+08:00

Yes, our cleaning agent is made of food-grade ingredients.

Which parts of the kitchen appliances will you clean?2020-10-23T15:48:11+08:00
  • We will clean all parts near your kitchen basin.
  • For a cooking hob or gas stove, we will clean the burner caps and grates.
  • For a range hood, we will clean the oil cup, grease filter and front cover.
  • For a microwave oven, we will clean the cavity, rack and turntable glass tray.
  • For an oven, we will clean the cavity, rack(s) and hidden bake tray.
How long does the whole service take?2020-10-23T15:46:30+08:00

This Kitchen appliances cleaning service takes a minimum duration of 90 minutes.

Do you clean under the stove too?2020-10-23T15:45:05+08:00

Yes, we will use a cleaning agent to remove the grease and stains under the stove.

What are the kitchen appliances covered under Clean On Demand Kitchen Appliance Cleaning Service?2020-10-23T15:44:05+08:00
  • Cooking Hob/Gas Stove
  • Range Hood
  • Microwave Oven
  • Oven
Can my kitchen appliances be used right after the service?2020-10-23T15:41:08+08:00

Yes, you may use your kitchen appliances right after the cleaning service.

If I would like to add on any services during the other service sessions, is there any limitations on the services I can add on?2020-10-23T15:39:36+08:00

No, there are no limitations. You can choose to add on as many services as you need during each service session.

Will the steam sterilisation damage my kitchen appliances?2020-10-23T15:37:53+08:00

No. That said, our steam sterilisation which ranges between 100oC and 130oC can eliminate all microbes.

Do you provide office cleaning?2019-12-09T05:43:46+08:00

Yes! we do provide office cleaning, since every business varies you may have to write in to us at info@clean.sg or fill up form here.

Is Clean on Demand legal?2019-12-09T05:41:19+08:00

Yes! we are register with ACRA, and our NEA Licence Number: NEA190648/5368X/N01

After cleaning if I am not satisfied with the results, what should I do?2019-12-17T23:16:26+08:00

If we have not delivered what we had promised, please talk to us and we will offer another service free or arrange a full refund. For more info you may read our 100% Satisfaction Guarantee

How can I Register?2019-12-09T05:35:48+08:00

After downloading and installing of the app. You can register at the time of your first booking. After a successful booking you will receive a confirmation email.

How is Clean on Demand different from a cleaning company?2019-12-09T05:36:25+08:00

Clean on Demand operates its operation/ booking via App and it is track able once we had confirm your cleaner. The hourly rates are transparently presented on our mobile app. No more waiting on quotes. No hidden costs.

How does Clean on Demand works?2019-12-09T05:36:14+08:00

clean.sg is an online platform. We connect our website users with only reliable cleaners. You can make a booking for a one-off cleaning in three easy steps:

  1. Enter your location
  2. Make an appointment
  3. Pay securely online
Who are your cleaners?2019-12-09T05:36:03+08:00

Our cleaners are 100% in-house which means they had gone thru rigious check before they are getting employed.

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